Privacy Policy
Last updated: August 7, 2026

Total Insurance Agency respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have.

Total Insurance Agency is an independent insurance brokerage located in Diamond Bar, California, and is the insurance arm of Total HCM, Inc. California license number 6000847.

Information we collect
Information you give us. When you submit a form on this site, we collect your name, company name, email address, phone number, employee count, and anything you write in the message field. If you contact us by phone or email, we collect whatever you choose to share.

Information collected automatically. Like most websites, this site collects standard technical information such as your IP address, browser type, device type, pages visited, and how you arrived at the site. This is collected through cookies and similar technologies used by our website platform and analytics tools.

How we use your information
We use the information you provide to respond to your inquiry, prepare quotes and proposals, place and service insurance coverage, and communicate with you about your account. We use automatically collected information to understand how the site is used and to improve it.

We will not add you to a marketing mailing list based solely on a form submission. If we send you marketing communications, you can opt out at any time.

How we share your information
We share information only as needed to do the work you have asked us to do, or as required by law. Specifically, we may share information with:
Insurance carriers and general agents, in order to obtain quotes and place coverage on your behalf.
Service providers who help us operate our business, including our website platform, email provider, benefits administration platform, and payroll systems. These providers are permitted to use your information only to perform services for us.
Government agencies, regulators, or others, when required by law, subpoena, or legal process.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Nonpublic personal information
As an insurance agency, we handle nonpublic personal financial and health information about our clients and their employees. We treat that information as confidential, limit access to those who need it to perform their work, and maintain physical, electronic, and procedural safeguards to protect it. We do not disclose nonpublic personal information about current or former clients except as permitted or required by law.

Cookies
This site uses cookies to make the site function, remember your preferences, and measure traffic. Most browsers let you refuse or delete cookies through their settings. Blocking cookies may affect how parts of the site work.

Data security
We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No method of transmitting or storing information is completely secure, so we cannot guarantee absolute security.

Please do not send Social Security numbers, driver's license numbers, dates of birth, or medical information through the forms on this website. If we need that information, we will arrange a secure way to collect it.

Data retention
We keep your information for as long as needed to provide services to you and to meet our legal, regulatory, and recordkeeping obligations, which for insurance records may extend for several years after a policy ends.

Your choices and rights
You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to the recordkeeping obligations described above. You may opt out of marketing communications at any time. To make a request, contact us using the details below.

California residents may have additional rights under California law depending on the circumstances. Contact us and we will tell you what applies.

Children
This site is intended for businesses and is not directed to children under 13. We do not knowingly collect information from children under 13.

Links to other sites
This site may link to websites we do not control, including carrier websites and benefits administration platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be posted on this page.

Contact us
Total Insurance Agency
20657 Golden Springs Dr, Unit 209
Diamond Bar, CA 91789
Phone: (626) 628-0859
Email: info@totalinsuranceagency.com